What are Patient Rights?
Right to Benefit from Services
Every individual who applies to our hospital has the right to benefit from all services without discrimination of language, religion, race or sect. Our patients have the right to be informed about the diagnosis and treatment opportunities offered by our hospital and how to access these services.
Right to Information and Consent
Our patients have the right to receive full information about their health status in a language and method they can understand, including the medical interventions proposed by themselves or through their legal representatives, the potential risks or benefits of each intervention, the alternatives to the proposed interventions, the consequences of remaining without treatment and the process to be developed.
Our patients have the right to receive a written copy of all medical record procedures if they submit their request in writing. Our patients have the right to decide on the treatment to be applied after being informed about issues such as the risk of serious side effects, risk of death, problems related to convalescence, chances of success, except for medical and legal obligations. If our patient exercises this right, he/she is deemed to have consented to the procedures to be performed.
Our patients have the right to be informed about the correct assessment and treatment of pain.Our patients and their families have the right to be informed about how they can choose to donate organs and other tissues.Our patients have the right to be informed about how they can participate in clinical research and experiments conducted at the hospital, and patients who agree to participate have the right to be informed about how they will be protected.Our patients have the right to be clearly informed about the hospital mission.
Right to Recognize, Select and Change Personnel
Our patients have the right to know, choose and change the identities, duties and titles of doctors, nurses and other health personnel responsible for their treatment.
Right to Elect and Change the Board
Our patients have the right to choose and change their health institutions and organizations, provided that the procedures and conditions stipulated by the legislation to which they are subject are complied with.
Right to Refuse and Stop Treatment
The patient has the right to refuse or request the cessation of the treatment planned to be applied or being applied to him/her, except in legally mandatory cases and with the responsibility of the patient for any negative consequences that may arise.
Right to Privacy (Confidentiality)
Our patients have the right to receive services in an environment suitable for privacy during the entire treatment process. The health status, medical condition and all personalized information of all individuals applying to our hospital are protected in a way that will remain confidential even after death. This information belonging to the patient may be disclosed upon the patient’s explicit consent or upon the express request of the court.
Right to Respect
Our patients have the right to be examined and treated in a respectful, compassionate and friendly environment, with their personal dignity protected at all times and under all circumstances.
Right to Request Consultation (Second Opinion)
Our patients have the right to call a consultant physician for their diagnosis and treatment. The consultant physician recommends the treatment, but the patient’s primary physician approves the procedure.
The Right to Perform Religious Obligations
Our patients have the right to fulfill their religious obligations freely, regardless of religious differences and as long as it does not interfere with treatment.
Right to Security
Everyone has the right to expect and demand to be safe in a health institution. Necessary measures are taken by our hospital to protect and ensure the safety of life and property of patients and their relatives such as visitors and companions. Appropriate protection measures have been taken for children, disabled individuals and the elderly (alone, in need of care, unaccompanied) in our hospital.
Right to have a Companion and Visitor
Our patients have the right to receive visitors and have a companion in accordance with the procedures and principles determined by our hospital.
Right to File Complaints / Opinions and Suggestions
The patient and the patient’s family have the right to initiate, review, finalise and be informed of the outcome of the complaint mechanism in our hospital in case of violation of patient rights.
Health Organisation Rules and Practices
Our patients have the right to obtain information about the hospital rules and practices to be applied to them.
Examination and Treatment Fees
Our patients have the right to learn the treatment service fees before the treatment and to request and receive a clear and detailed invoice of the fees paid for the service they receive afterwards.